Implementing and Managing Quality Systems
: المقدّمة
The word quality is used in a wide variety of contexts in organizations. We refer to a quality product, a quality company, a quality procedure or a service that was of high-quality. So what exactly does quality mean? Does it mean conformance to specifications? Does it mean a product or service without flaws? Does it mean excellence
?What do you associate with quality
....Here are some definitions
“Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs”
ISO 9000 definition
"Quality denotes an excellence in goods and services, especially as it relates to the degree they conform to requirements and satisfy customers"
American Society for Quality (ASQ)
"Good quality means a predictable degree of uniformity and dependability with a quality standard suited to the customer"
Edward Deming
“Quality is conformance to requirements”
Philip Crosby
"Quality is getting it right first time"
Philip Crosby
"Quality does not only mean the quality of the product, but also of after sales service, quality of management, the company itself and human life"
Kaoru Ishikawa
:The modern view of quality comes from Juran's definition
"Quality means those features of products which meet customer needs and thereby provide customer satisfaction"
: الوصف
The management of systems within an organization goes of course alongside the design of the system. Implementation of any system and plan takes diligence, attention to detail and ensuring a strong feedback mechanism is in place to monitor and evaluate the performance and effectiveness of the system. This module looks at the various issues involved in implementation of systems and in particular as they relate to quality control and quality assurance. By the end of the module students will be familiar with the issues around quality systems and will be competent to put such systems in place
: المخرجات
Analyse the evolution of quality thinking and the shift from inspection to prevention⟡
Evaluate the business case for quality and the management concept that 'quality is free'⟡
Describe the role of standards and regulations as well as quality processes in the Quality Plan (Quality System)⟡
Contrast Quality Assurance with Quality Control⟡
Evaluate Quality Assurance models for change and quality improvement⟡
Critically assess the role of quality control in the modern organization, highlighting the role of statistical process control⟡
ميزات الدورة
- وصول كامل من كافة الأجهزة
- يقوم الطالب بالحصول على شهادة من المنصة بعد الانتهاء
نوع الدورة
info
الدورة النصية هي نسق تعليمي يعتمد بشكل أساسي على المواد المكتوبة لنقل محتوى الدورة.
:
نص
الشهادات
.jpg)
Implementing and Managing Quality Systems
Global Studies
