The module begins by showing the importance of meetings as means of passing and reporting information. It explains how these need to be effective and shows ways in which this can be achieved. In general, meetings follow conventional formats, which are illustrated, and should be designed with specific purposes in mind

Methods described include written and verbal communication, as well the importance of non-verbal communication. The essential management skills of listening and questioning are show to be of value as part of any two-way communication process. Techniques for making effective presentations as a means of disseminating information were discussed

The final section looked at the analysis and solution of common problems, including examples of how problems can be handled swiftly before they grow into major issues

Understand the key principles and methods of verbal communication in business contexts⟡

Understand the key principles and methods of written communication in business contexts⟡

Understand the key principles and methods of non-verbal communication in business contexts⟡

Know how to run an effective business meeting⟡

Know how to make an effective business presentation⟡

Know how to deal with problems faced by business organisations⟡