Effective management of the business operations undertaken within an organisation is the key to its overall success. No organisation will be able to achieve its objectives without effective management of its operations. This module is divided into six sections, each of which deals with one aspect of the management of business operations. The first section describes the key features of a business environment, looking specifically at the different types and structures of organisations. The second section discusses the key financial concepts used in all organisations, including details of accounting information, use of information and types of stakeholders. The third section explains the importance of quality and customer service excellence, identifying ways of satisfying cust