An organisation that fails to dedicate sufficient attention to its use of resources will prove to be unprofitable over time. By being observant and prudent, any organisation can achieve significant gains from the management of its resources. This module is divided into six sections, each of which deals with one aspect of the management of resources. 

The first section examines the key resources that are critical to an organisation and explains how and why these resources must be monitored regularly. The use of suitable monitoring techniques is described, along with the process of recommending appropriate corrective action. 

The second section continues to discuss the nature of resource management, demonstrating how to make their best use. Six key factors, which need regular monitoring and control, are identified and linked to the important issue of problem prevention. 

An overview of the application of information and communication technology within a business is provided in the third section. This provides a background to the development of modern-day technology and illustrates the essential hardware for today’s organisations. Details of software applications, the internet and the rapid increase in mobile technology are discussed. 

Project management is the topic of the fourth section, where key skills of project managers and associated techniques are described. Details of the process of project planning and implementation are provided to show the importance of successful operations to organisations. Tools such as Critical Path Analysis, Gantt Charts, SWOT analysis and Fishbone Diagrams are included as essential for all but the simplest projects. 

The fifth section deals with the value of best practice and sound policy to facilitate improved performance. Comparison with other organisations and markets is achieved through the use of benchmarking. Legal requirements are described, with particular attention paid to issues regarding discipline and grievance procedures. 

The final section analyses the organisational excellence and its importance in the maintenance of quality. Key elements that form Total Quality Management are described and organisational attitudes and approaches are highlighted. Details of a suitable control process are listed for application to a wide range of different organisations.