Certified Customer Service Professional, CCSP Global Studies

Certified Customer Service Professional, CCSP

: Introduction

The "Certified Customer Service Professional (CCSP)" exam aims to measure the participants' ability to explore their responsibilities within their roles as leaders (supervisor or manager) in a customer service environment.

The exam focuses on the participants' ability to develop strategies for creating engaged employees and satisfied customers.

: Description

The "Certified Customer Service Professional (CCSP)" exam is an effective tool for identifying ways to establish links between excellence in customer service and their business practices and policies.
The exam covers important topics, including the development of skills and practices that are essential elements for a manager focused on customer service.
It also aims to identify the ability to recognize what employees are looking for to be truly engaged.

: Informations

⏱️ The test will automatically end after 20 minutes.
📝 Type of test: Multiple choice.
🔢 Number of questions: 20 questions.
✅ Choose the best answer for each question.
⚠️ Stop when the questions become too difficult.
⏳ Please pay attention to the timer displayed in the corner.